Claims

A claim is where a broker earns their keep.

This is the moment we exist for. Whether you need to report something new or check on a claim already in motion, we act for you — not the insurer — to get it settled fairly and fast.

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Two ways in

What do you need to do?

Report a new claim

Something has happened and you need to start a claim. The fastest route is to talk to your broker directly — we’ll open it and guide you through.

  1. Contact us by WhatsApp, phone or email.
  2. Tell us what happened and when.
  3. We tell you exactly what to gather and lodge it with the insurer for you.
  4. We manage the insurer and adjuster through to settlement.
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Track an existing claim

Your claim is already open and you want an update. Reach the broker handling your file and we’ll tell you where it stands.

  1. Have your policy or claim reference to hand.
  2. Contact the broker managing your account.
  3. We give you the current status and the next step.
  4. We keep chasing the insurer until you are paid.
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Be ready

What helps us move fast.

Having these to hand speeds up any claim. Don’t worry if you’re missing something — contact us anyway and we’ll guide you.

Who you are

Your policy number or the account the cover sits under.

What happened

The date, and a short description of the loss or incident.

Any evidence

Photos, receipts, reports or invoices you already have.

How to reach you

A phone number or email so we can keep you updated.

Our promise at claim time

We negotiate. You don’t go it alone.

When you claim, we act as your advocate with the insurer — presenting your case, coordinating adjusters, and pushing for a fair, prompt settlement. Your loss is ours to resolve.

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